Frequently Asked Questions
The bath linen shelf
What is the difference between a bath towel and a bath sheet?
Compare the stated dimensions. Bath sheets are generally larger, but dimensions vary by item. Check how much space you have for hanging and drying.
How can I compare absorbency and thickness?
Look for the fiber, weave and fabric weight where listed. A heavier towel can feel thicker and take longer to dry. Check each product’s description for its specific construction.
How do I know which towels come in the set?
Use the quantity and dimensions listed for the selected set. Count bath towels, hand towels and washcloths separately to match what you need.
How should I wash and dry a new towel set?
Follow the care label for the recommended temperature and drying setting. Check the instructions before using bleach or softener, particularly on colored or textured towels.
Delivery and care desk
How long does order processing take?
Order Processing Time: 0–1 Business Days.
How long does shipping take after dispatch?
Shipping Transit Time: 4–6 Business Days.
When should my order arrive?
Total Estimated Delivery Time: 4–7 Business Days. Business days are Monday through Friday, excluding U.S. federal holidays. These windows are estimates. The total adds processing and transit and starts when we accept the order.
- How does ordering work?
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This store does not accept online orders or payments. The catalog and cart are available for browsing and comparing products. For product questions, contact customer support.
- Where is standard shipping free?
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Free standard shipping is available without a minimum purchase to the 48 contiguous United States and Washington, D.C.
- How do I request a return?
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Request a return within 30 days of delivery. Include your order number, the item and the reason for the return.
- Who pays return postage?
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Free Return Shipping on Eligible Returns. We cover the return postage for eligible returns and provide a prepaid label or seller-paid shipping instructions.
- How do I reach customer support?
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Email [email protected] or call +1 (612) 600-4135 Monday through Friday. Tell us the set name and the pieces or towel sizes you need.
Shipping Policy · Return & Refund Policy · Privacy Policy · Payment Policy · Contact Us
Customer Support
Towelvora
[email protected]
+1 (612) 600-4135
7102 Heatherton Trail, Edina, MN, US 55435
Customer support is available Monday through Friday.